Water Works Policy on Adjustments

 

                  The bill reflects monthly water usage that is at least two (2) times the customer’s average monthly usage and the excess usage is caused by equipment damage that is not detectable on the premises and not caused by an act of the customers or customer’s agent.

 

Adjustments will be calculated by:

♦Averaging the customer’s normal usage from the previous three (3) months.

♦Adjust bill to the average

♦Customers will be allowed one (1) carryover to the next billing cycle.

      

               A leak must be underground, in concrete, walls, or basements to be eligible for an adjustment.  No adjustments would be made for stools, faucets, water heaters, water softeners, water beds, or hot tubs.

 

               All leaks on the city’s side would be adjusted.

 

              When a customer receives a bill, which they feel is excessive; they should contact the water office, by the 10th of the current billing month.  The city waterworks department will send someone out to determine if the problem is on the customer’s side or the city’s.  If it is the customer’s problem and they are eligible for an adjustment; they must complete an application for adjustment with the waterworks office stating when and where the leak occurred, when the leak was repaired.  Customer or customer’s agent must provide documentation by but not limited to plumber’s receipt, hardware store receipt for material, or photograph of repair.  All adjustments are not final until approved by the Board of Public Works and Safety.

 

               If the customer disagrees with the decision they may request in writing to appear in person before the Board of Public Works and Safety.

 

               One adjustment per year.

 

              Other adjustments at the discretion of the Board of Public Works and Safety.

 

              The intent or purpose of this resolution is to reduce the number of adjustments thus increasing our revenue and to become in compliance with House Bill 1293 (Public Law 53-2004).

 

              This could also help diminish the possibility of having to raise rates in the

future.

 

         This policy will be in effect on July 1, 2004

Passed September 24, 1996

Amended, and Approved on June 8, 2004